Privacy Policy
Last updated: 28 August 2026
This Privacy Policy explains how Juancheng Yike Network Technology Co., Ltd. collects, uses, stores, and protects personal information when you visit the website at https://www.jadereliance.surf or use any of the services described there. The services are developed and operated by the developer JadeReliance. Our registered office is at Juancheng County, Chenwang Subdistrict, Huanghe Street, Luxinan Trade City Building B No. 10021, Heze City - 274000, China (CN). By using this website or any related service, you agree to the practices described in this policy. If you do not agree with any part of it, please stop using the services.
1. Introduction
This Privacy Policy applies to the website published at https://www.jadereliance.surf, to the services offered through it, and to any related communications from Juancheng Yike Network Technology Co., Ltd. The company is located at Juancheng County, Chenwang Subdistrict, Huanghe Street, Luxinan Trade City Building B No. 10021, Heze City - 274000, China (CN). The services described on this website are developed and operated by the developer JadeReliance. We respect your privacy and are committed to protecting the personal information you entrust to us. This document explains what information we collect, why we collect it, how we use it, and what choices you have. Please read it carefully together with our Terms of Service. If you have any questions about this policy, you can reach us at reach@jadereliance.surf or by telephone at +12236773400.
We take a simple position on privacy: we collect only what we need, we use it only for the purpose you gave it to us, and we protect it with the same discipline we apply to the technology systems we build for our clients. That position shapes every decision described in this policy, and it applies to all of the services, whether they are delivered from our offices in Heze or through partners in other regions.
2. Definitions Used in This Policy
In this policy, the term personal information means any data that identifies an individual or that can be used, alone or together with other data, to identify an individual. This includes obvious details such as your name, your email address, and your telephone number, as well as less obvious details such as your Internet Protocol address when it can be linked to you.
The term services means the website, the software, the network products, and the professional technology services offered by the company. The terms we, us, and our refer to Juancheng Yike Network Technology Co., Ltd. The term you means any person who visits the website, uses the services, or otherwise communicates with us. The term processor means a party that handles personal information on our behalf under our instructions.
These definitions help you understand the scope and meaning of the obligations described throughout this policy. Where a term is not defined in this document, it carries the meaning given to it in the applicable data protection law of your country or in our Terms of Service.
3. Information We Collect
We collect information that you provide directly, information that is gathered automatically when you use the website, and, in limited cases, information that we receive from third parties. The exact categories depend on how you interact with the services. A visitor who simply browses public pages provides far less information than a client who requests a proposal or a quote.
In every case, we collect only what we need to deliver the service you asked for, to keep the website secure, and to meet our legal obligations. We do not buy personal data for advertising purposes, and we do not sell personal information to any third party. Your trust is a working asset of our business, and we protect it accordingly.
The following sections describe each category of information in more detail, explain why we collect it, and tell you how long we normally keep it.
4. Information You Provide Directly
When you contact us through the contact form, by email, by telephone, or through other channels, you may provide your name, your email address, your telephone number, your company name, your job title, and the contents of your message. If you engage us for a project, we may also collect billing details, project specifications, and the contact details of the people who will work with our team.
If you correspond with us, we retain the correspondence so that we can provide coherent support and refer back to earlier conversations when needed. We use this information only for the purposes for which you supplied it, such as answering your question, preparing a proposal, or delivering the agreed services.
You are never required to provide more information than you wish to share. Missing optional fields will not prevent us from answering a general question, and you can always ask us to remove your details from our records after the conversation is finished.
5. Information Collected Automatically
When you visit the website, our servers and analytics tools collect certain technical information automatically. This includes your Internet Protocol address, the type of browser you use, the operating system of your device, the pages you view, the length of your visit, the referring website, and similar diagnostic details.
This information helps us understand how visitors use the site, detect technical faults, and defend against attacks. In most cases this data is aggregated and cannot identify you personally. We treat aggregate statistics as non-personal information and use them to improve the performance and usability of the website.
Some of this collection is performed through cookies and similar technologies, which are described in more detail in a later section. We keep automatic logs only as long as necessary for security, analysis, and legal compliance, and we delete or anonymize them when that purpose is complete.
6. Information from Third Parties
In limited circumstances, we receive information about you from third parties. For example, if a colleague or partner refers you to our company, we may receive your name and a note explaining the referral so that we can understand the context of the introduction.
If you interact with our content on professional platforms, the platform may provide us with aggregated statistics rather than personal data. We do not actively collect personal information from third-party sources for marketing purposes.
When we do receive third-party information, we process it under the same protections that apply to information you give us directly. We rely on third-party information only to initiate a legitimate business conversation, and we remove it from our records if that conversation does not take place.
7. How We Use Your Information
We use the information we collect for a clear and limited set of purposes. We use contact details to answer your questions, prepare proposals, manage client relationships, and provide the services you request. We use technical data to operate and improve the website, to troubleshoot problems, and to protect the security and integrity of our systems.
We may use aggregated statistics to understand market needs and to improve our service offerings, but we do not use that data to identify you. We may use contact details to send you important notices about our services, such as maintenance schedules or security alerts that affect systems we manage for you.
We do not use your information for unrelated marketing without your consent, and you can ask us to stop sending commercial messages at any time. If we ever wish to use your information for a purpose not described in this policy, we will seek your consent before doing so.
8. Legal Basis for Processing
Under data protection law, every use of personal information must rest on a lawful basis. When we process information to provide the services you have requested, the basis is the contract between you and us. When we process information to comply with tax, accounting, or other legal duties, the basis is our legal obligation.
When we process information to secure our systems, to prevent fraud, or to improve the quality of our services, the basis is our legitimate interest, weighed carefully against your rights and expectations. We use this basis only where the processing is necessary, proportionate, and unlikely to harm you.
Where we rely on consent for a specific purpose, we will make that clear at the time we ask for it, and you may withdraw your consent at any time with effect for the future. You can ask us about the basis that applies to any specific processing activity, and we will explain it to you plainly.
11. Data Retention
We keep personal information only as long as needed for the purposes described in this policy or as required by law. Contact correspondence is retained while the related enquiry is active and for a short period afterwards to allow follow-up. Project records, including invoices and specifications, are kept for the period required by tax and accounting regulations.
Server logs and analytics data are retained for a limited period and then deleted or anonymized. Backup copies may exist for a short time after the primary data is deleted, because of the way backup systems work, but they are subject to the same retention rules and are not used for any other purpose.
When retention is no longer justified, we delete or irreversibly anonymize the information. You can ask us to tell you how long a specific category of data is kept, and you can request early deletion where the law permits.
12. International Data Transfers
The company operates from China, and the services are delivered by teams based in multiple regions. When information collected in your country is transferred to or processed in another country, we take steps to keep it protected. We apply safeguards such as standard contractual clauses, data processing agreements, and technical controls.
Wherever your information travels, it is subject to this policy and to security measures that meet or exceed the requirements of your local law. Our contracts with sub-processors include obligations to protect the data, to process it only on our documented instructions, and to assist us in responding to your requests.
By using the services, you understand that your information may be processed outside your country of residence. If you have questions about international transfers, contact us and we will explain the safeguards in place for the specific processing activity.
13. Security of Your Information
We apply reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, and loss. Our engineering team follows secure development practices, keeps software updated, and restricts access to data on a need-to-know basis.
Data is encrypted in transit and, where practical, at rest. We conduct regular reviews of our security controls and respond to incidents according to a documented plan. Access to personal information is limited to the employees and partners who need it to do their work.
No method of transmission or storage is completely secure, and we cannot guarantee absolute protection. If a breach is likely to put your rights at serious risk, we will notify you and the relevant authorities as required by law, and we will take steps to limit the impact.
14. Privacy for Children
Our services are intended for businesses, professionals, and adults. We do not knowingly collect personal information from children under the age of thirteen, or under the higher age threshold where local law requires it.
If you believe that a child has provided personal information to us, please contact us using the details in the Contact Us section, and we will delete the information promptly. We ask parents and guardians to supervise the online activities of young people.
When children use the internet, we encourage the use of child-friendly environments and parental controls. We will never use the information of a child for marketing purposes, and we will never profile a child for any reason.
15. Your Rights and Choices
You have rights regarding the personal information we hold about you. You may request access to the information we hold, a copy of that information, and details of how it is processed. You may ask us to correct inaccurate information and to complete incomplete information.
You may ask us to delete your information where the law allows, to restrict processing in certain cases, and to provide your data in a portable format where the law applies. You may object to processing based on our legitimate interests, and where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, contact us using the details in the Contact Us section. We will respond within the time required by applicable law. We will never penalize you for exercising your rights, and you are free to make choices about your information without fear of disadvantage.
16. Third-Party Links
The website may contain links to other websites, platforms, and online services operated by third parties. These links are provided for your convenience. Once you leave our website, this policy no longer applies, and we are not responsible for the privacy practices or content of third-party sites.
We encourage you to review the privacy policy of any website you visit before you provide personal information. The presence of a link does not imply endorsement by Juancheng Yike Network Technology Co., Ltd. of the linked website or its operators.
Please exercise judgment and caution when sharing personal information online. If you follow a link to a third-party service and later have a question about the information you gave there, you should contact that service directly.
17. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, in technology, or in legal requirements. When we make material changes, we will revise the date at the top of this page and take reasonable steps to inform you, for example by placing a notice on the website.
The most recent version of this policy will always be published on this page, and we encourage you to review it whenever you use the services. Your continued use of the website or the services after a change takes effect means that you accept the updated policy.
If you do not agree with the changes, you should stop using the services and request that we delete your information where the law permits. We will not apply material changes retroactively in a way that removes protections you already have without your agreement.
18. Contact Us
If you have questions, concerns, or requests relating to this policy or to how we handle personal information, please contact us. Our registered company is Juancheng Yike Network Technology Co., Ltd., located at Juancheng County, Chenwang Subdistrict, Huanghe Street, Luxinan Trade City Building B No. 10021, Heze City - 274000, China (CN).
You can reach us by email at reach@jadereliance.surf or by telephone at +12236773400. The services are developed and operated by the developer JadeReliance, and your message will reach the team that runs them.
We aim to respond to all privacy requests within a reasonable time and to resolve any complaint fairly. If you are not satisfied with our response, you may also have the right to lodge a complaint with a supervisory authority in your country. We treat every privacy enquiry with care and treat the matter you raise as confidential.